Frequently Asked Questions
Do you have questions? We have the answers!
Below is a list of our most common questions by product category. Click a link below to jump directly to the answers to those questions.
Table of Contents
Click a link below to jump directly to the answers to those questions.
Techko Safe Pool Alarms: Common Questions
What’s the difference between each model: S187D, S189, and S287?
Each pool alarm model offers the same UL 2017-compliant features to keep your children safe around your pool. There are a few minor differences:
- S187D: Our tried-and-true bestselling pool alarm that's trusted by thousands of contractors and inspectors.
- S189: For a slimmer profile look
- S287: Features a high-visibility strobe light for additional safety.
Click here to learn more.
Do the arrows on the magnets need to line up perfectly?
No, the arrows on the magnets do not need to line up perfectly. The alarm detects the magnetic field between the sensors, so as long as they are within a quarter-inch (1/4”) of each other it will work properly. The magnets can even be mounted perpendicular to each other.
The magnets are not sticking together, is that normal?
Yes, that’s normal! The magnets don’t need to clip together because it detects the magnetic field between the sensors, so as long they are within a quarter inch (1/4”) of each other it will work properly.
Can I use one alarm for multiple doors or windows?
Unfortunately, according to UL 2017 guidelines you will need one alarm per door/window.
Please note: the secondary magnetic sensor is designed to be a complementary sensor for sliding glass doors with screens. It does not function as a separate sensor.
For more information, please refer to the User Manual.
I’ve tried new batteries but the LED keeps blinking. What do I do?
A blinking LED means that the bypass has been activated, which will temporarily disable the alarm for 10 seconds. After that time has passed, the light should turn off and then re-arm the alarm.
When the unit actually has a low battery, the red LED indicator will remain on (not blinking).
The secondary bypass button isn’t working. How do I fix it?
It’s possible that the secondary bypass button is plugged into the wrong port on the bottom. Please double check that it is plugged into the correct port.
For more information, please refer to the User Manual.
Can I get a UL 2017 Certificate?
Yes, please fill out the form on our Contact Us page to request a UL 2017 certificate.
Please note: our certification is from ETL, which is a separate third party that is recognized by UL, showing that our alarms are tested based on UL 2017 rigor & standards.
Do you have ASTM certification?
No, our pool alarms do not have ASTM certification. ASTM regulations specifically address water-surface/floating pool alarms, while UL 2017 regulations address entry points to the pool.
Is there a way to permanently disable the alarm?
Unfortunately, there’s no setting or method of bypassing the alarm altogether to stay off. This is due to the regulatory requirements of UL 2017 and Child Safety Laws. If we were to design a permanent bypass, then the alarm would no longer fulfill those regulations.
Outdoor Solar Lights: Common Questions
Do the solar lights charge on cloudy days?
Yes, they do! Our solar panels charge based on exposure to UV rays. Since there is still some sunlight even on a cloudy day, our solar lights will continue to charge. However, it may not recharge as much compared to a clear, sunny day.
Will solar lights survive a storm or blizzard?
Most of our solar lights have an IP65 Waterproof Rating, which means that they are rated for moderate rain & snow. For more inclement weather, the solar lights should be moved indoors for storage until the weather has passed.
Warranties do not cover usage in extreme weather conditions, which include storms, hurricanes, and blizzards.
Where should I place my solar lights?
We recommend placing the solar lights in an area that gets plenty of sun exposure throughout the day (at least 6 hours per day). You can also use a Sun Tracker app that can show you the path of the sun in your backyard or garden.
My lights stopped lighting up at night, what should I do?
Before contacting us, here are some troubleshooting steps that we recommend trying first:
- Clean the panels: Sometimes dust/debris can build up on the panels over time. We recommend taking a slightly damp cloth and wiping the solar panels. To extend the longevity of your lights, we recommend doing this once a month.
- Move the lights: We recommend placing the solar lights in an area that gets plenty of sun exposure throughout the day (at least 6 hours per day). You can also use a Sun Tracker app that can show you the path of the sun in your backyard or garden.
- Pro Tip: To verify that the unit will turn on at night, you can either press the power button in a dark room (to simulate night), or you can cover the solar panel where the daylight sensor is. (The easiest way is to just rest the solar panel against your body).
How do I replace the batteries on my solar light?
The batteries on our solar lights are fully integrated into the housing to shield it from the elements, so unfortunately, they cannot be replaced. However, the batteries are designed to last through multiple seasons (up to 3 years) to maximize longevity of the lights.
Discontinued Products: Common Questions
Questions Regarding Paper Shredders
Unfortunately, we no longer actively service/repair paper shredders since they have been discontinued for over 15 years now.
Questions Regarding Robot Vacuums
Unfortunately, we no longer actively service/repair robot vacuums since they have been discontinued for over 5 years now. We do, however, still have a supply of batteries and accessories available for sale.
Letter Folders: I need new belt rollers! Where can I buy them?
Unfortunately, we no longer service/repair these units or carry any spare parts since the letter folder has been discontinued for over 10 years now. We’ve had to point customers to other brands such as Martin Yale to get the most up-to-date products & service.
Shipping, Returns, & Warranty
How much is shipping?
Our shipping fees are calculated at checkout based on the weight, dimensions, and your delivery address. We have pre-negotiated carrier rates with USPS, FedEx, and UPS.
For free shipping, we recommend you also explore offers from our partner retailers.
Where do you ship?
We ship everywhere in the United States, including to Puerto Rico and other territories. For PO boxes, we will utilize USPS for shipping. For military addresses, we recommend you Contact Us so we can confirm shipment, or purchase via The Exchange.
What is your cancellation policy?
As long as the product has not yet shipped, you can cancel anytime free of charge. We typically ship within 24 hours after an order is placed, except on weekends, or if a major holiday disrupts carrier service. You’ll receive an email notification once an order is shipped.
If the cancellation window has passed, we kindly ask that you leave the product in new condition once it’s delivered and reach out to us to get a quote for return shipping/handling fees.
What is your return policy?
We can offer a full refund within 14 days of purchase, as long as the product is returned in new and working condition.
For more information, please view the entire Refund Policy here.
What is your warranty policy?
For Pool Alarms, we offer a 3-Year Limited Warranty.
For Outdoor Solar Lights and other products, we offer a 1-Year Limited Warranty.
For more information, please view the entire Warranty Policy here.
Have more questions?
Please fill out a form on our Contact page and someone will be in touch shortly!